This is actually the expected behavior. You are receiving the SMS, but not getting the inbox alerts for it, because only the TSS of the region gets those inbox alerts (which is what we've specifically configured for). The SMS contains the patient ID, however, so that you can have a reference for which patient generated the alert.
I received a text message notification saying I had an unread SMS from a patient. When I logged into Welkin, I didn’t see any unread messages in my Unread Messages inbox. What happened?
