Why can't I update this patient's information?

If the Update Patient button is greyed out and preventing you from updating patient information, check to make sure that all information is entered and valid before reaching out to support. 

Here's a helpful checklist:

• Make sure the zip code is valid
• A hyphen is required after the first 5 numbers of a zip code if it has been entered in full
• You have selected a primary language for the patient