How does a coach account lock?
A coach may be locked out of their account if:
1) They have more than 5 failed password attempts
2) They have more than 5 failed password reset email attempts
How do I unlock a coach account?
To unlock a coach account, navigate to their coach profile. If their account is locked, you will see the option to unlock their account at the top of the profile next to the "Deactivate" button:
Once you unlock their account, both the password attempt count and the password reset email attempt count will be set back to 0.
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