The ability to modify Welkin standard alerts is not supported in Workshop.
Welkin standard alerts include:
- New Activity (for inbound communications such as email, SMS, voicemail)
- Unrecognized communications (email, SMS, phone calls)
- Unrecognized fax
- Scheduled appointments
Each of the Welkin standard alerts has a complex set of processes, conditions and display behavior that will require additional Workshop support to express correctly. These will be supported in a future version of Workshop.