In this article, we'll walk through:
- How do I set a Patient’s time zone?
- How do I set a Coach’s time zone?
- How are Appointment Reminders set in a time zone?
After reading this documentation, you will be able to:
- Understand and use time zones appropriately in Welkin.
By default, all Patient time zones are set to CST/CDT. A Patient’s time zone can be set or edited by going to the “Patient Information” Sidebar section. Updating a Patient’s Address or Zip Code, does not automatically update their time zone.
Important Note: A Coach cannot bulk change a set of Patient’s time zones, currently this must be done per Patient Profile.
To set a Coach’s time zone use the Admin Portal. Find the Coach’s profile from the “Coach” tab in the Side Panel. Select “Edit Account” to set or edit the Coach’s time zone.
Important Note: If a Coach logs into Welkin while in a different time zone, Welkin will automatically adjust the Coach’s time zone. For example, if Coach Emily is traveling from San Francisco, CA (PST/PDT) to Boston, MA (EST/EDT) and logs into Welkin, Emily’s time zone will automatically update to EST/EDT.
In Welkin time zones can be seen while during scheduled events and that scheduled event’s Appointment Reminders.
For example, if a Coach, Emily, is in EST/EDT time zone and their Patient, Sam, is in PST/PDT, Emily schedules a call for 4pm on their Schedule, but the Appointment Reminder to Sam says the call is at 1pm. Emily can see the Appointment Reminder in the Conversations Panel that was sent to Sam, which will say their scheduled call is at 1pm. However, Emily can see the call is scheduled for 4pm on their Profile Scheduled Appointments.
Important Note: By default, Elements in Welkin are set on UTC time zone. For example, Alerts are sent at 12am UTC and received at 5pm PST.