In this article, we'll walk through:
- How telehealth video calling works in Welkin
- A video demonstration of Welkin telehealth
- The patient experience using Welkin telehealth
- Your care team’s experience using Welkin telehealth
- How post-video call summaries and metadata appear in Welkin
After reading this article, you will:
- Understand how telehealth video calling works in Welkin
- Understand the patient and care team experience using telehealth in Welkin
- Understand how post-video call summaries and metadata populate in Welkin
How the Welkin Telehealth Solution Works
Welkin enables omni-channel communication with patients, including video calls for telehealth through our video app. You can see a quick demonstration of the telehealth solution here.
How Telehealth Works for Patients
When a video call is initiated, Welkin sends a message to the patient through any text-based channels for which we have consent to contact the patient. This message includes instructions for the patient detailing how to join the video call.
How Telehealth Works for Your Care Team
When the telehealth video call is initiated, a pop-up frame appears within the patient profile.
During the call, your care team member can continue to view data in the patient profile that may be relevant to this encounter. Your care team member can also share their screen with the patient if necessary. For example, your care team member could share an assessment they are filling out with the patient or review a consent document together.
Viewing Post-Call Metadata with Your Care Team
Once your care team member completes the telehealth video call with the patient, the call and metadata are logged in the timeline of the patient’s profile, so that other people on the patient’s care team can view the event.