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  1. Welkin Health
  2. Nevro Support

Nevro Support

How to manage your Nevro workflow in Welkin

Frequently Asked Questions

  • How do I reset my password?
  • How do I unlock a coach account?
  • Why is the "Update Patient" button grayed out?
  • Why is the secondary phone number for a patient being deleted, or the updated phone number being overwritten by the old one?
  • How can I change a patient’s territory?
  • Help! My page won't load
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Video Training

  • Video training series: getting started, Inbox intro, adding your phone number
  • Video training series: Inbox and All Patients views
  • Video training series: understanding the patient's profile layout
  • Video training series: assign vs request, Pain Regions and Baseline Assessments
  • Video training series: Trial Procedure Visit

Calls and Scheduling

  • Unrecognized Voicemails
  • Completing a Call prompt
  • Completing Calls and Visits in Welkin
  • Scheduling Patient Appointments
  • Automatic Follow Up Call Scheduling

Your Welkin Workflow

  • View and Enable Patient Communication Authorizations
  • Ending a Trial, Viewing the End of Trial Summary
  • Complete an Assessment
  • Manage Your Coach Profile

Latest Product Updates

  • Analytics dashboards v1.0
  • New e-signature feature

Salesforce

  • Understanding Welkin <> Salesforce

Programmer & Pain Scores

  • Understanding Welkin <> Programmer
  • Update Programmer Settings

Inbox and Alerts

  • Navigate your Welkin Inbox
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