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Allison Mateo

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Latest activity by Allison Mateo
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    Allison Mateo created an article,

    How do I reset my password?

    Attempting your password You have 5 attempts to enter the correct Welkin password. If you are unable to access Welkin after all 5 attempts, your account will lock and you will not be able to attemp...

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    Allison Mateo created an article,

    How do I unlock a coach account?

    How does a coach account lock? A coach may be locked out of their account if: 1) They have more than 5 failed password attempts 2) They have more than 5 failed password reset email attempts How do ...

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    Allison Mateo created an article,

    Unlocking coach accounts

    How does a coach account lock? A coach may be locked out of their account if: 1) They have more than 5 failed password attempts 2) They have more than 5 failed password reset email attempts How do ...

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    Allison Mateo created an article,

    How do I reset my password?

    Attempting your password You have 5 attempts to enter the correct Welkin password. If you are unable to access Welkin after all 5 attempts, your account will lock and you will not be able to attemp...

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    Allison Mateo created an article,

    9/20/17 Changes to All Patient View

    Today, certain configurations of Welkin will see some minor changes to the All Patient inbox view.  Previously, the columns in this view read, from left to right: User, ID, Age, Phase: They will n...

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    Allison Mateo created an article,

    Lesson 7: Sending messages in Welkin

    In the last lesson we learned how to make calls through Welkin.  In this lesson, we'll learn how to: Send an SMS text message Send an email Let's get started! Sending an SMS Important note: Welki...

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    Allison Mateo created an article,

    Lesson 6: Making calls in Welkin

    In the last lesson we explored the patient profile. Now, we'll dive into some specific user actions. In this lesson, you'll learn how to: Complete a scheduled call Initiate an unscheduled call Le...

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    Allison Mateo created an article,

    9/18/17-9/22/17 Help Center Changes

    We are in the process of updating and reorganizing our help center content, so there may be sections or articles that will be taken down or replaced with something new. We apologize for any inconve...

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    Allison Mateo created an article,

    Lesson 5: Understanding the patient profile view

    In the last lesson we explored the inbox view. In this lesson, we'll explore the patient profile view. In this lesson, we'll walk through: The timeline The sidebar  The conversation panel The acti...

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    Allison Mateo created an article,

    Lesson 4: Understanding the user inbox view

    In the last lesson we walked through how to create a new patient in Welkin.  In this lesson, we'll walk through: The main Inbox tab The All Patients and Dashboards tabs Filtering your inbox Let's...