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Kenneth

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Latest activity by Kenneth
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    Kenneth created an article,

    Managing Unrecognized Communications

    This article will assist you with:  Viewing unrecognized communications Assigning unrecognized communications to a specific patient profile Viewing Unrecognized Communications from Patients There...

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    Kenneth created an article,

    Marking Patient Inactive

    This article will provide you with information about what it means for a patient to be inactive in Welkin, and will walk you through locating and marking a patient profile as inactive in the platfo...

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    Kenneth created an article,

    Editing Patient Information

    This article will assist you with editing basic information, care team assignments, contact information, communication preferences and consents for patients.   Locating a Patient Profile Use the se...

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    Kenneth created an article,

    Creating New Coach Accounts

    This article will assist you with: Accessing the coach account creation page Entering new coach information Saving the new coach account Viewing all coach accounts Accessing the Coach Account Cre...

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    Kenneth created an article,

    Managing Coach Accounts

    This article will assist you with: Selecting a coach account to manage Deactivating a coach account Reactivating a coach account Resetting a coach account password Editing a coach account Selecti...

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    Kenneth created an article,

    Unlocking Coach Accounts

    This knowledge base article will walk you through the process of unlocking coach accounts for coaches in your system who are unable to log in due to their account being locked.  After reading this ...

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    Kenneth created an article,

    Why can't I delete in Coach Portal?

    While navigating the patient profile, coaches may add information incorrectly to the patient timeline and would like this information removed. Deletion of certain types of information may result in...

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    Kenneth created an article,

    What is a Care Flow?

    In this article, we'll walk through: What are Care Flows? How to use Care Flow templates to operationalize team workflows. Care Flow template capabilities. After reading this documentation, you w...

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    Kenneth created an article,

    What is an Assessment?

    In this article, we'll walk through: What is an assessment? Where do assessments appear on the Patient/Client Profile? How do I complete an assessment? What happens after I complete an assessment?...

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    Kenneth created an article,

    What is Email Delivery Status?

    In this article, we'll walk through: What is an Email Delivery Status? What do the different Email Delivery Statuses mean? What are the visual cues for each status? How do Email Delivery Statuses ...