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  1. Welkin Health
  2. Nevro Support
  3. Frequently Asked Questions

Frequently Asked Questions

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  • How do I reset my password?
  • How do I unlock a coach account?
  • Why is the "Update Patient" button grayed out?
  • Why is the secondary phone number for a patient being deleted, or the updated phone number being overwritten by the old one?
  • How can I change a patient’s territory?
  • Help! My page won't load
  • Can you give me and/or another person access to a specific profile?
  • How can I filter my inbox to see patients from a specific phase?
  • I received a text message notification saying I had an unread SMS from a patient. When I logged into Welkin, I didn’t see any unread messages in my Unread Messages inbox. What happened?
  • How are Perm Anniversary calls handled for regions that have anniversary-only TSS support?
  • How often are Perm Anniversary calls scheduled?
  • How often are Perm calls scheduled?
  • Who are Trial follow-up calls scheduled for?
  • If I move a patient to a Trial, I see there is a week of follow-up calls automatically scheduled. What happens if the patient stays in Trial for longer than a week?
  • Why can't I assign a call or visit for a specific coach / why can't I see a specific patient?
  • What is case coverage?
  • A patient is in the perm phase, why don't I see the anniversary or follow-up calls scheduled?
  • How do I resolve duplicate patient profiles?
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